Unlike many other suppliers we do not rely on pallet carriers, who can struggle to deliver to most domestic addresses. Instead, we operate a range of trucks to help us deliver where and when you need it, using couriers only when the delivery is out of our normal area. Regardless of delivery method, we will always strive to give the best possible service.
Before placing your order it is crucial that you understand and take full responsibility for the delivery information you give us, as we rely on this to plan routes and allocate the type of vehicle used. You will have a much better idea of any restrictions that you may have, that might affect the delivery. If you are a repeat customer please do not presume you will always get the same delivery truck, you will to tell us if you need a specific vehicle each time you order.
We try and operate on a next day delivery service on ex-stock items up to our delivery capacity, although during the busiest times or the year such as soring, it is not always possible. Wherever possible, we recommend that you ask us to deliver the day before you require the materials, as sadly we can not be at every delivery address at 8am.
Our standard delivery times are between 7am and 5pm, Monday to Friday.
Any delivery times given are only as an estimate and are provided in good faith with the information available at the time. We always endeavour to deliver turf in the morning, but it may not be the first delivery. If you require an estimated time of delivery this is available from 3pm the prior day. All of our delivery vehicles are fitted with real time trackers to assist with delivery updates.
Please note that we can not make any changes to orders after 12pm the prior day, regardless of how small they may be.
We are happy to deliver without the customer or representative being present, providing that we can gain access, however we do not accept any liability for theft, damage or deterioration of items delivered. It is at the driver’s discretion where he deems it acceptable and safe to deliver to, bearing in mind that materials are offloaded mechanically and not done manually. We will not return to move products that are left at the correct property, unless they are obstructing access to it or are likely to cause harm or damage.
The answer is most people can take any of our vehicles but here are some simple questions to ask yourself.
Do I have overhead cables? If "Yes", then you need a forklift.
Is my drive narrow or on a slope? If "Yes", then you need a forklift.
Do I live on a small lane? If "Yes", then you need a small crane truck, forklift or for small goods one of our vans (call for more details).
Do I need the delivery putting over a wall or hedge? If "Yes", then you need a Crane truck.
