Delivery & Order Confirmation

Country Supplies prides itself on its delivery service.

Unlike many other suppliers we do not rely on pallet carriers who struggle to deliver to most domestic addresses, we operate a range of trucks to help us deliver where and when you need it. We strive to give the best possible service.

Before placing your order it is crucial that you understand and take full responsibility for the delivery information you give us. You will have a much better idea of any restrictions that you may have. If you are a repeat customer please do not presume you will always get the same delivery truck, unless you have specified your requirements at the time of ordering.

We try and operate on a next day delivery service on ex-stock items up to our delivery capacity. Where ever possible we recommend that you ask us to deliver the day before you require the materials as sadly we can not be at every delivery address at 8am.

Our standard delivery times are between 7am to 5pm Monday to Friday.

All delivery times given are only an estimate and given in good faith with information available at the time. We endeavour to meet the required times and give special enforces to turf deliveries.

Please note that we can not make any changes to orders after 1pm the prior day. If you require an estimated time of delivery this is available from 3pm the prior day.

All our delivery vehicles are fitted with real time trackers to assist with delivery up dates.  We are happy to deliver without the customer or representative being present. However we do not accept any liability for theft, damage or deterioration of items delivered. It is at the driver’s discretion where he deems it acceptable and safe to deliver. We will not return to move products if they are left in the wrong place.

What truck do I need?

The answer is most people can take either but here are some simple questions to ask your self.

Do I have overhead cables?  You need a forklift.

Have I got a very steep or narrow drive? You need a forklift.

Do I live on a small lane? Small crane truck or forks.

Do I need the delivery putting over a wall or hedge? Crane truck.

Meet the fleet.

18 tonne Tipper & Crane truck

18 tonne Tipper & Crane
18 tonne Tipper & Crane truck ideal for tight spaces and smaller roads. This truck can also carry both loose and pre-packed products together.

26 tonne Rear mounted crane truck

26 tonne Rear mounted crane
26 tonne Rear mounted crane truck. This is a big truck and mainly delivers large loads of blocks and paving products. This truck has a long reach of 8 metres meaning it can crane directly in to your property or over larger obstacles or even onto roof tops.

26 tonne Tipper truck

26 tonne Tipper
26 tonne Tipper. This truck is very compact for its weight and can carry 12m³ or 16 tonnes of loose material.

26 tonne Fork lift truck

26 tonne Forklift
26 tonne Fork lift trucks. These trucks have a demountable fork lift. This means that we can deliver into tighter driveways or tracks. They are also lighter on drives and other surfaces.

Things to note.

Please note that asking for a particular vehicle might slow down your delivery and may incur an extra cost.

If no preferences are made at the time of ordering Country Supplies will use the most efficient vehicle.

Please note that a successful delivery is deemed to be to Kerb side of the address given. Our aim is to deliver as near as possible to where you require the goods but this is not guaranteed. Any delivery not completed or refused by the customer because of delivery restrictions will result in the customer being responsible for the delivery and company costs incurred. This is a minimum charge of £50.00 plus VAT

Please note. If you think your delivery will take more time. For example multiple trips with the forklift or lifting into dumper trucks please tell us. We only allow 30 minutes unloading time. If longer then this we do charge waiting time at £60.00 per hour plus VAT.

If we are asked to come off hard standing the customer takes full responsibility if the delivery truck of forklift gets stuck. The customer shall need to organise and pay for the recovery and any waiting time that is incurred.

Third party deliveries.
These vehicles need a firm level surface to unload on and you must ensure that the delivery vehicle will have safe access to the unloading point. Deliveries are kerbside and where possible the driver will try and leave your delivery where requested. The lorries use small pump action trolleys to manoeuvre the pallet around therefore it is key that the surface is level, these trolleys are designed to be used on concrete, tarmac or block paved areas they are unable to be used on gravel, soil, earth, uneven or loose ground. Please be aware that these Lorries cannot deliver onto any form of slope, hill or incline.